Privacy & Cookie Policy
Last Updated: 3 July 2026
Introduction
At The Oak Cottage Flowers ("we", "our", or "us"), we are committed to protecting your privacy and handling your personal information responsibly.
This Privacy & Cookie Policy explains how we collect, use, store and protect your personal information when you visit our website, browse our online shop, place an order, make an enquiry or subscribe to our newsletter.
Our website is built and hosted on the Squarespace platform, which provides our website hosting, online shop and certain website functionality.
We process your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).
2. Information We Collect
Depending on how you interact with our website, we may collect:
Information you provide
Name
Email address
Telephone number
Billing address
Delivery address
Recipient details
Wedding or event enquiry details
Floral arrangement or gift enquiry details
Information submitted through our contact forms
Newsletter subscription details
Account information (if you create an online customer account)
Order history and purchase information
Payment Information
Payments made through our online shop are processed securely through Squarespace's approved payment providers.
We do not store your full debit or credit card details.
Information collected automatically
When you visit our website, Squarespace and our website services may automatically collect:
IP address
Browser type
Device information
Operating system
Website usage information
Pages visited
Time spent on pages
Referral website
Approximate location based on your IP address
Cookie preferences
3. How We Use Your Information
We use your personal information to:
Process and fulfil online flower orders
Arrange local deliveries
Process payments
Manage customer accounts
Respond to enquiries
Manage wedding and event bookings
Send order confirmations and delivery updates
Improve our website and online shop
Monitor website security
Prevent fraud
Meet our legal and accounting obligations
Where you have given your consent, we may also use your information to:
Send newsletters
Share seasonal collections
Promote special offers
Announce workshops and events
Introduce new products
Send occasional marketing communications
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in every email or by contacting us directly.
5. Sharing Your Information
We only share your information where necessary for operating our business.
This may include:
Squarespace (website hosting and ecommerce platform)
Payment service providers
Delivery drivers or courier services
Email marketing providers (where you have subscribed to our newsletter)
Professional advisers
IT support providers
Government authorities where required by law
We never sell or rent your personal information to third parties.
6. Cookies
Our website uses cookies and similar technologies provided by Squarespace and certain third-party services.
Essential Cookies
These cookies enable our website to function correctly, including:
Shopping basket functionality
Secure checkout
Customer login
Website security
Cookie preference settings
Load balancing
These cookies are always active because they are necessary for the operation of the website.
Analytics Cookies
With your consent, analytics cookies help us understand:
How visitors use our website
Which products are viewed
Which pages perform best
How customers navigate our online shop
This information helps us improve our website and customer experience.
Marketing Cookies
With your consent, marketing cookies may be used to:
Measure the effectiveness of advertising campaigns
Remember your marketing preferences
Help us understand how visitors interact with marketing emails
Improve future marketing communications
Google Maps
Our website includes embedded Google Maps to help customers locate our business or view delivery areas.
Google Maps may place cookies on your device and collect information such as your IP address and usage data when the map is viewed.
By interacting with an embedded Google Map, information may be shared with Google in accordance with Google's own Privacy Policy.
Newsletter Signup
If you subscribe to our newsletter, we will collect your name (if provided) and email address for marketing purposes.
We will only send marketing emails where you have chosen to receive them.
You may withdraw your consent and unsubscribe at any time using the unsubscribe link contained within every marketing email.
Managing Cookies
When you first visit our website, you will be presented with a cookie banner allowing you to accept or reject non-essential cookies.
You can also manage cookies through your web browser settings.
Please note that disabling essential cookies may affect the functionality of our website, including the online shop.
7. Your Rights
Under UK data protection law you have the right to:
Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal information where applicable.
Restrict or object to processing in certain circumstances.
Request a copy of your personal information in a portable format where applicable.
Withdraw consent for marketing at any time.
Lodge a complaint with the Information Commissioner's Office (ICO).
8. Security
We use appropriate technical and organisational measures to protect your personal information.
This includes secure website hosting, encrypted payment processing, password-protected systems and restricted access to customer information.
While we take reasonable steps to protect your information, no website or internet transmission can be guaranteed to be completely secure.
9. Third-Party Services
Our website may make use of trusted third-party services to operate effectively, including:
Squarespace (website hosting and ecommerce platform)
Payment processing providers
Google Maps
Email marketing services
Website analytics services (where enabled)
These providers may process personal information on our behalf in accordance with their own privacy policies and applicable data protection laws.
10. Changes to the Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us here.